Innovative Thinker | Effective Communicator | Problem Solver
A motivated, goal setting individual who possesses excellent verbal and written skills. Personable, and friendly demeanor. Keen to working in a people-based role, able to learn quickly and make an early contribution to the business. Accustomed to working productively in a busy environment and producing quality results. Open minded, commercially aware and able to listen carefully and communicate clearly while completing priorities.
Texas Tech University - Expected Graduation Date: May 2023
Austin Community College, August 2022 - Present
Responsible for issuing keys and efficiently creating staff, faculty, contractor and resident company electronic badges accurately within CCURE and Genetec systems. Review and process security clearance requests while providing appropriate access in a timely manner. Monitor and troubleshoot the portfolio of over 500 security campus cameras to ensure proper functionality. Answer and respond to all incoming calls, inquires and emails regarding key and electronic requests. Create, update and maintain pertinent documentation to key and electronic access request forms.
Support Staff on Demand, March 2022 - May 2022
Upheld classroom routines to support student environments and maintain consistent schedules. Followed classroom plans left by the class teacher to continue student education and reinforce core concepts. Completed documentation of attendance, grades, and other required details and uploaded into Hutto ISD database. Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks. Fostered a safe and productive learning environment for a diverse group of 20 students, implementing effective teaching strategies and ensuring positive student engagement.
Babe Cave, April 2021 - January 2022
Oversaw all inventory including ordering, stocking, and shipment receiving of office and shop supplies. Responsible for patron intake, consultations, confirming appointments, and educating clients on cosmetic procedures offered. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Monitored and updated all social media accounts (Facebook, Twitter, Instagram and TikTok). Responsible for all incoming cash and credit card payments with daily and weekly reconciliation
Finish Line, January 2020 - December 2020
Organized racks and shelves to maintain the store's visual appeal. Engaged with customers and promoted merchandise along with alternative products to meet store goals. Monitored hourly, daily, and monthly sale goals to ensure a good conversion rate each day. Processed and maintained accurate records related to sales, returns, and inventory availability daily, weekly and monthly to transmit to corporate. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
D-BAT Austin, January 2017 - December 2019
Responsible for handling front office reception and administration duties, including greeting patrons, answering inquiries via phone and in person.Operated POS register to itemize and total patron's purchases in facility reservations, batting cages, apparel and equipment. Responded immediately to patron's requests, inquiries and concerns. Cleaned and maintained facility according to DBAT standards.
City of Pflugerville, May 2016 - September 2017
Maintained constant surveillance of 50+ patrons in facility. Effectively managed and enforced facility rules to ensure a safe and enjoyable experience for all patrons. Acted immediately and appropriately to secure patron safety in an emergency. Provided emergency care and treatment as required until the arrival of emergency medical services.
Austin Community College, June 2015 - September 2015
Maintained accounting logs, sorted documents, balanced entries and made necessary corrections. Adapted to changes in procedures and was able to quickly learn and implement new processes. Verified amounts and codes on various forms to update Datatel system. Collaborated with team members and other departments to resolve discrepancies and address financial issues.
Personal: zianne.lopez@yahoo.com | Student: zianne.lopez.lopez@ttu.edu | Phone Number: Available Upon Email